Terms and Conditions for the Provision of Electronic Services for the website www.fdesign-brand.com
§1 General Provisions
These terms and conditions (hereinafter: the “Terms and Conditions”) set out the rules and technical conditions for the provision of electronic services via the Website operated at www.fdesign-brand.com, in accordance with Article 8 of the Act on the Provision of Electronic Services, including the rules for using functionalities made available on the Website, such as browsing content, downloading materials, the contact form, Newsletter, if a given functionality is available on the Website.
Launching the relevant Service constitutes acceptance of the Terms and Conditions and conclusion of an agreement for the provision of electronic services with the Service Provider without the need to execute separate agreements. Use of the Website by the Client constitutes acceptance of the provisions of the Terms and Conditions.
The Terms and Conditions specify:
a) the types and scope of services provided electronically;
b) the conditions for the provision of electronic services;
c) the conditions for concluding and terminating agreements for the provision of electronic services;
d) the complaint handling procedure.
§2 Definitions
The terms used in the Terms and Conditions shall have the following meanings:
a) Client/Clients – a legal person, an organisational unit without legal personality, or an adult natural person visiting the Website or using the Services under the terms set out in the Terms and Conditions;
b) Service/Services – all services provided electronically by the Service Provider to Clients under the terms set out in the Terms and Conditions;
c) Service Provider – Ferro S.A. with its registered office in Skawina (00-719), ul. Przemysłowa 7, 32-050 Skawina, entered in the register of entrepreneurs of the National Court Register kept by the District Court for Kraków-Śródmieście in Kraków, 12th Commercial Division of the National Court Register, under KRS number: 0000289768, NIP: 9442051648, REGON: 356375388, BDO registration number: 000012488, with share capital of PLN 21,242,655.00 fully paid up, a large enterprise within the meaning of Annex I to Commission Regulation (EU) No 651/2014 of 17 June 2014;
d) Website – the website concerning the activities, products, information materials and other content of the Service Provider, operated at www.fdesign-brand.com;
e) Web browser – a computer program enabling the retrieval and display of websites placed on an internet server;
f) Electronic Communications Law – the Act of 12 July 2024 – Electronic Communications Law;
g) Act on the Provision of Electronic Services – the Act of 18 July 2002 on the provision of electronic services;
h) Cookies – so-called cookies, i.e. small files saved on the Client’s end device when using the Website, used in particular to ensure the proper functioning of the Website, remember settings, conduct statistical or analytical measurements and – where applicable and where the Client has given the required consent – for other purposes indicated in the Privacy Policy or cookie policy;
i) Newsletter – a bulletin or other periodic information in electronic form, including in particular information about the activities, products, events, announcements or materials of the Service Provider or the Service Provider’s capital group, sent to the Client after subscription and granting of the required consents;
j) E-mail address – an e-mail address enabling electronic messages to be sent, consisting of a user identifier, the @ sign and the domain name of the mail server;
k) ICT system – a set of cooperating IT devices and software ensuring the processing, storage, sending and receiving of data through telecommunications networks using an appropriate end device;
l) Means of electronic communication – technical solutions, including ICT devices and software tools cooperating with them, enabling individual communication at a distance using data transmission between ICT systems, in particular e-mail and electronic forms.
§3 Technical Requirements and Cookies
In order to use the Website, the Client must have a device with access to the Internet and a properly configured web browser, e.g. Google Chrome or Mozilla Firefox. The Service Provider shall not be liable for technical problems or limitations of the software or hardware used by the Client that prevent the Client from using specific Services. The Service Provider does not guarantee the proper operation of the Client’s ICT system and shall not be liable for it. The Service Provider recommends regularly updating the Web browser software and operating system in order to ensure connection security.
Cookies and similar technologies may be used when using the Website.
Detailed information on personal data protection, Cookies and similar technologies is set out in the Privacy Policy available at: https://www.fdesign-brand.com/privacy-policy. The Privacy Policy forms an integral part of the documentation governing the use of the Website.
§4 Types and Scope of Services Provided
These Terms and Conditions cover the following Services:
a) Newsletter – enabling the receipt from the Service Provider of information sent electronically, after subscription and granting of the required consents, i.e. use of the Newsletter begins after all of the following steps have been completed: (1) providing in the Newsletter subscription/registration form available on the Website the e-mail address to which the Newsletter is to be sent, (2) clicking the “Subscribe” field confirming subscription to the Newsletter, (3) confirming the wish to receive the Newsletter by clicking the confirmation link sent to the e-mail address provided;
b) Contact form – enabling the Client to send a message to the Service Provider using the contact form;
c) Other functionalities made available on the Website, provided that they constitute a service provided electronically within the meaning of the Act on the Provision of Electronic Services.
The current scope of Services offered to Clients is available on the Website.
In connection with the development of the Website, the functional scope of the Services may change.
Information on technical, organisational or informational changes or modifications may be published on the Website, unless they constitute a change to the Terms and Conditions requiring the procedure specified in the final provisions.
The Service Provider reserves the right to limit or change the Services for a fixed or indefinite period. The Service Provider shall inform about any planned reduction in the functional scope by means of an appropriate notice on the Website.
§5 Conditions for Concluding and Terminating Agreements
The Service Provider provides Services to its Clients within the scope and under the terms set out in these Terms and Conditions.
Each Client is required to comply with the provisions of these Terms and Conditions from the moment they start using a given Service.
These Terms and Conditions form an integral part of agreements for the provision of electronic services concluded by the Service Provider with its Clients.
Each Client may read these Terms and Conditions in advance before starting to use the Services on the Website.
Starting to use the relevant Service is equivalent to concluding an agreement with the Service Provider for the use of that Service.
The Client is required to monitor the provided E-mail address on an ongoing basis and, in the event of a change, to immediately provide this information by sending a notice by e-mail to the Service Provider’s contact details. The E-mail address constitutes a necessary form of identifying the Client and will be used for all correspondence concerning the provision of Services between the Client and the Service Provider.
The agreement concerning the Newsletter Service is concluded for an indefinite period. The Client may unsubscribe from the Newsletter in the following manner: (1) by clicking the link enabling unsubscription from the Newsletter, which is included in each message sent as part of the Newsletter, or (2) by sending an appropriate statement by e-mail to the Service Provider’s e-mail address – info@ferro.pl
An agreement for the provision of Services may be terminated by either Party at any time. The Client may terminate any agreement for the provision of services described in the Terms and Conditions at any time, without giving reasons.
§6 Use of Services
The Website is available to Clients 24 hours a day, 7 days a week. The Service Provider reserves the right to interrupt access to the Website in connection with the need to carry out periodic maintenance.
The time applicable to the Website is the time applicable in the territory of Poland.
The Client is required to check on an ongoing basis the correctness of the performance of the instructions submitted and, if any irregularities are found, is required to contact the Service Provider in accordance with the provisions of the Terms and Conditions. This provision applies only to Services provided electronically and does not replace the rules for submitting product or warranty complaints.
The Client is required to comply with the prohibition on abusing means of electronic communication and the prohibition on providing the following content:
a) causing disruption or overload of the ICT systems of the Service Provider or other entities directly or indirectly involved in the provision of the Services;
b) infringing the rights of third parties, generally accepted social norms or contrary to generally applicable laws, as well as any other unlawful content;
c) false, inaccurate or outdated information or personal data.
5. The Service Provider does not control the Client’s computer environment; however, it recommends that, before using the Website, the Client ensure that their computer environment is secure and compliant with the requirements. The Service Provider shall not be liable for any consequences of failure to follow the above recommendations.
The Service Provider also recommends the use of antivirus software. The Service Provider shall not be liable for the operation of any destructive programs (e.g. viruses) in the Client’s IT infrastructure.
In special cases affecting the security or stability of the ICT system, the Service Provider has the right to temporarily cease or limit the provision of Services without prior notice and to carry out work aimed at restoring the security and stability of the ICT system.
The Service Provider shall not be liable for damage caused by the use of the Website or the Services provided through it in a manner contrary to law or the Terms and Conditions, subject to mandatory provisions of law.
The Client may resign from the Service/Services at any time by submitting an instruction to that effect to the Service Provider. The resignation referred to in the preceding sentence is equivalent to termination of the agreement for the provision of the Service/Services; however, it does not constitute termination of any other agreements.
§7 Complaint Handling Procedure
The Client may submit inquiries, comments and complaints related to the provision of Services electronically:
a) by telephone: +48 12 256 21 00,
b) by e-mail at: info@ferro.pl
Inquiries, comments and complaints should include the first name and surname and exact address of the person submitting the complaint, as well as identification of the subject of the complaint, the complained period, presentation of the circumstances justifying the complaint, and the Client’s request – if the Client makes such a request.
Inquiries, comments and complaints related to the provision of Services shall be reviewed as soon as possible, however no later than within 14 days from receipt of the inquiry, comment or complaint from the Client, in electronic or telephone form.
Complaints concerning products, warranties, statutory warranty rights or service handling are handled in accordance with the applicable provisions of law, warranty documents, service procedures and information made available by the Service Provider for a given product or report. The provisions of this section apply to complaints related to the operation of Services provided electronically.
§8 Final Provisions
If any provision of the Terms and Conditions proves invalid or ineffective under applicable law, the remaining parts of the Terms and Conditions shall remain in force and fully effective. The Service Provider is entitled to amend the Terms and Conditions for important reasons, in particular:
a) changes in laws affecting the provision of electronic services;
b) changes in the functionality or scope of services provided via the Website;
c) technological or organisational changes, including changes in the Service Provider’s offer, on the part of the Service Provider;
d) the need to ensure the security of the Website or protect the rights of Clients;
e) the need to adapt to necessary changes introduced in the Service Provider’s ICT system or to adapt to policies or procedures applicable at the Service Provider.
In the event of changes to the Terms and Conditions, the Service Provider shall notify Clients of the content of the changes by means of an appropriate notice published on the Website or in another manner appropriate for the given Service, in particular by e-mail, if required by the nature of the Service.
These Terms and Conditions are available on the Website.
The Service Provider shall not be liable for non-performance or improper performance of the Services if caused by third parties or Clients, or where Clients use the Website in a manner contrary to applicable law or the Terms and Conditions. The Service Provider shall not be liable for interruptions in the provision of Services resulting from failures or malfunctioning of ICT systems beyond the Service Provider’s control and activity. The Service Provider shall not be liable for non-performance or improper performance of its Services in the event of force majeure or for reasons attributable solely to the Client.
The Service Provider shall not be liable for the inability to access the Services resulting from incorrect registration by the Client.
Any disputes arising between the Client and the Service Provider in connection with the provision of Services via the Website shall be resolved by the courts having jurisdiction over the registered office of the Service Provider. In the case of Clients who are consumers, court jurisdiction shall be determined by the Code of Civil Procedure or other generally applicable laws.
None of the provisions of these Terms and Conditions excludes or limits the rights of Clients who are consumers under generally applicable laws.
In matters not regulated by the Terms and Conditions, the provisions of the Civil Code, the Act on the Provision of Electronic Services, the Electronic Communications Law, the Act of 4 February 1994 on Copyright and Related Rights, the Act of 23 April 1964 – Civil Code, and other applicable provisions of Polish law shall apply.
The Terms and Conditions enter into force on 01.07.2026.
