Enduring Reliability

Service & Support

Exceptional products deserve exceptional care. FDESIGN provides responsive, elite technical support and a reliable global service network designed to guarantee long-term performance and complete confidence for every client.

Warranty Claims & Service Requests

To ensure a seamless experience, you can initiate a warranty claim or request technical assistance through the channel most convenient for you:

Via Email: Reach out directly to our dedicated customer care team or your local distributor: contact@fdesign-brand.com
Through Partners: Contact the authorized retail showroom or wholesale distributor where your FDESIGN product was originally purchased.

International Support Networks

FERRO Adriatica – ivana.radunic@ferrocroatia.hr
Ferro Baltics – servisas@ferro.lt
Ferro Hungary – szerviz@ferro.hu
FERRO Poland – reklamacje@ferro.pl
FERRO Export – DOP1@ferro.pl
Novaservis Czech Republic – reklamace@novaservis.cz
Novaservis FERRO Romania – service@f-design.ro
Novaservis FERRO Slovakia – servissk@novaservis.cz

If your country is not listed above, please contact your local FDESIGN distributor or visit the website for your country to find the appropriate service contact.

Our Warranty Promise

Every FDESIGN fixture is crafted to the highest quality standards, backed by a comprehensive premium brassware warranty. Complete warranty terms, installation conditions, and coverage details are enclosed with your product or available upon request from your local dealer.

To fast-track any technical request, please ensure you have the following information ready: your contact details like address and contact phone number, product code, a brief description of the issue, and a copy of your proof of purchase (invoice or receipt).